Dental Appointment & Office Policies

AMonterey Dental | NE Calgary Dentist | Receptionist Answering Phonet Monterey Dental, as a NE Calgary Dentist, we believe that clarity and good communication are the keys to a good and respectful relationship. To ensure your next dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office procedures. Please feel free to call us at (403) 293-7818 with any questions you may have or use our handy contact form to send us an email.

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We also extend the option of direct billing (also called assignment) for special considerations.  However, a valid credit card must be on file, and your insurance company must accept this service.

Monterey Dental | NE Calgary Dentist | Main ReceptionPlease understand that it is your responsibility to keep track of your upcoming dental appointment. As a courtesy, we send out reminder emails to you 2-3 weeks before a requested appointment and make confirmation calls or send text reminders before all appointments. Although we will make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment.

There are many times when our patients require urgent or emergency treatment and therefore require an appointment as soon as possible.  When patients give the clinic advance notice to rebook a scheduled appointment, this scheduled time, can, in turn, be allocated to those patients in need of urgent treatment.  In this way, the clinic can best serve the needs of ALL patients.

Bearing these special needs in mind, our clinic requires a minimum of 2 business days’ notice if an appointment needs to be rescheduled.

At Monterey Dental, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain the highest level of dental health and overall well-being.

If you have any questions, please do not hesitate to call us at (403) 293-7818, or email us at

Call us at (403) 293-7818 to book your
new patient exam with us today!